Information We Collect

When you reach out for corporate floral arrangements or gifting services, we gather information you willingly share. This includes your name, business name, email, phone, delivery addresses, and specific floral requirements. Payment details are also collected when you place orders, handled securely through our payment partners.

For corporate clients, we may also obtain extra business information like company registration details, preferred delivery timelines, and budget needs to tailor our service to your business.

Our site automatically gathers certain technical data when you visit, such as your IP address, browser type, device details, and navigation patterns. We use this to enhance site performance and to understand how clients discover our services.

How We Use Your Information

We mainly use your data to complete flower orders and deliver outstanding customer service. This covers order processing, coordinating deliveries, crafting custom arrangements based on your specifications, and keeping you informed about your service needs.

We also use information to enhance our services and website experience. This helps identify which corporate floral offerings are most valuable to clients and how we can better support the business community in United Kingdom.

Information Sharing and Disclosure

Twilight Field Note values your privacy and does not sell personal data to others. We only share information to deliver our services or when legally required.

We may share essential data with trusted service partners who assist in running our business, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your information and use it solely for the services they supply.

We may disclose information when required by law, a court order, or government request. We may also share to safeguard our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We are committed to safeguarding your personal data and deploy suitable technical and administrative safeguards to shield it. This involves protected storage, encrypted transmissions, and restricted access to personal data within our team.

Although we employ robust security practices, no online transmission method is wholly immune. We regularly update our security measures to defend against emerging threats.

Your Privacy Rights

You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, rectify, erase, or limit how your information is used.

To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as mandated by law.

Data Retention

We keep personal data only for as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.

Cookies and Site Tracking

Our site employs cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies help us remember your preferences and evaluate site performance.

You can manage cookie preferences in your browser settings. However, disabling certain cookies may affect how the site functions. For comprehensive details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to third-party websites or services. This privacy policy covers only Twilight Field Note and our site. We’re not responsible for the privacy practices of external sites.

We encourage you to review the privacy policies of any third-party sites you visit through links on our site.

Policy Changes

We might revise this privacy policy from time to time to reflect shifts in our practices, offerings, or applicable laws. When substantial updates occur, we will adjust the "Last Updated" timestamp at the top of this document.

We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.

Privacy Contact

If you have questions about this policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out.